Cancellation and Refund

Digital services

PehromGroup sells digital software access, subscriptions and credits. Nothing is shipped. Access is provided through the workspace after a successful payment.

Cancelling a subscription

A plan and its price are published by the module that sells it, as the package line the platform operator sets. A line is free only when the server publishes it as free. The module states the price, its billing period and its introduction, if it has one, before you approve the mandate at checkout. A collected amount is non-refundable once paid; where the price is tax-inclusive, the GST is part of that collected amount. Cancelling before a stated introduction ends stops the move to the regular price; cancelling later stops the next monthly debit.

You can cancel a subscription from the workspace or by writing to support. Cancellation stops the next renewal. The current paid period continues to its end; access is not cut off on the day you cancel unless you ask for that.

If the workspace does not offer a cancel control, write to support with the registered email and the payment reference, and we will record the cancellation.

Refunds

A collected plan amount, including any introduction, is non-refundable once paid; the GST included in it is not refunded separately. The same applies to a feature or credit pack bought through the payment gateway: once the feature is unlocked or the credits are added, the amount is not refunded. This is because digital access is delivered immediately and cannot be returned.

Cancelling a subscription stops the next automatic debit. It does not refund the current period, and access continues until the end of the period already paid. A duplicate payment, a payment for a service that was never delivered, or a payment taken after a valid cancellation is refunded in full once we verify it. Nothing here removes a right given by the Consumer Protection Act, 2019 or another law that cannot be waived.

How to ask

Write to support@pehromgroup.com from the registered email with the payment id, the date and the reason. We acknowledge within two business days. For a duplicate charge or a service that was never delivered, the refund is initiated after verification. For a non-refundable subscription or feature purchase, we explain the decision and the applicable law; we do not promise a refund the policy does not allow.

Your statutory rights

Nothing in this policy removes a right you have under the Consumer Protection Act, 2019 or any other law that cannot be waived.